tag:blogger.com,1999:blog-353476875942607785.post8959059627506177492..comments2023-05-17T15:28:34.293+01:00Comments on Am Not Blog: Thursday, 18 November 2009Robert Coxhttp://www.blogger.com/profile/01570141435080778505noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-353476875942607785.post-3467257685959426682009-11-23T16:54:54.706+00:002009-11-23T16:54:54.706+00:00http://www.guardian.co.uk/money/2009/nov/23/bank-c...http://www.guardian.co.uk/money/2009/nov/23/bank-charges-ruling-refund-claims <br /><br />In case you didn't see this...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-353476875942607785.post-34277049150658008182009-11-22T23:51:58.854+00:002009-11-22T23:51:58.854+00:00I hate banks.
I do, on the other hand, quite like...I hate banks.<br /><br />I do, on the other hand, quite like O2 (a mobile phone provider if you're outta the UK) right now. <br /><br />I went out of Europe a few months ago and I ended up Data Roaming a fair bit, more than I knew at the time I should. I was sent the usual blah message (telling me it's £6 per MB) but I have no idea what a megabyte actually represents. One email, five emails, fifty emails, ten minutes on Gaydar...<br /><br />Anyway, I got back. Got my bill. Got charged £450 (usual bill: £35). Fuck.<br /><br />Called O2. They said they'd look into it. And, despite the fact it was really my error (there was quite a bit of - successful, at least - Gaydar usage), despite the fact they'd sent me a text telling me it is expensive to do that overseas and outlined the charges, despite the fact that they're a money-grabbing corporation who I thought had no conscience, they actually refunded me £400. No more correspondence and no fight required on my part.<br /><br />I guess it's an indication that the Roaming charges are excessive in the extreme - and they obviously know it. But also that sometimes you do get money back if you complain/enquire about it. Anyway, I was a bit relieved. And spent the money I thought they'd snatch from me on a nice coat.<br /><br />Anyway, thought it was worth mentioning for anyone who's in a similar situation ever. And just because, on the rare occasions when you get good or generous service, it's nice to mention it. It gave me some faith again and punctured the cycnical bubble I seem to inhabit.<br /><br />(Though, on reflection, maybe they just didn't want me to take my iPhone contract - up for renewal - off to someone else... Hmmmm.)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-353476875942607785.post-60494070722653820392009-11-21T19:13:06.715+00:002009-11-21T19:13:06.715+00:00I had to stop reading half-way through because I c...I had to stop reading half-way through because I could feel myself slipping into a coma.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-353476875942607785.post-16442709218665596842009-11-20T22:20:09.167+00:002009-11-20T22:20:09.167+00:00What have your bank done that is wrong, other than...What have your bank done that is wrong, other than 'tell it to you like it is'? As a (no doubt boring - lol) former-banker I've put in place many similar letter response formats in my time. I accept it's great to let off steam, though.<br /><br />Have a great weekend ;)Billhttps://www.blogger.com/profile/10393265755614039206noreply@blogger.com